Enabling Omnichannel for Brands

How iksula helped a Multi-Brand Conglomerate digitally transform the way they work & serve their customers

    • Omnichannel Technology, Solutions

KOJ Group is a Large Multinational & Multi-Brand Conglomerate.

It has 700+ stores & own more than 10 international brands like The Body Shop, ELC Toys, Lego, Nayomi, Mikyajy, Mihyar, Nayomi Beauty Salon, etc.

 
213

User Stories

 
35%

Automation Coverage

 

 
48

Customizations

 
1M+

Records Managed

 

KEY HIGHLIGHTS AND VALUES DELIVERED

-15%

Iksula enabled the option to click & collect. which reduced the Return Rate for Nayomi from 30% – 15%.

20%

They were able to achieve 20% improvement in customer service center productivity and +200% SEO-driven Sales in 2020.

70%

Iksula also helped increase the Average Basket Size by 70% AoV by 23% and reduces the Average Bounce Rate by 35%.

3X

3X Online Orders with in-store pickup and Conversion Rate of 0.85% to 1.15% for Website.