Omnichannel Technology

Connect with customers across all channels.

Maximize customer engagement with omnichannel technology.

Be where your

Iksula’s omnichannel services enable you to deliver consistent and connected customer experience across channels. Our services utilize data, technology workflows and AI/ML tools to tailor make services that fit with both your customer and business needs to drive maximum customer loyalty, engagement, and growth.

eCommerce platforms form the core of our Omnichannel Technology Solution. We have deep expertise across all mainstream eCommerce platforms, which enables us to recommend and implement the right solution for our customers. Our services include technology evaluation, implementation, enhancement and application support for all eCommerce platforms. Aided by our deep industry expertise, we are able to help our customers build industry specific features for their unique needs. An example of this is multi level customer management and bulk ordering for B2B customers. The platforms we have expertise on are
  • Adobe Commerce Open Source
  • Adobe Commerce Cloud
  • SAP Commerce
  • Salesforce Commerce Cloud
  • BigCommerce
  • Shopify

As an eCommerce business scales, the product catalog becomes more complex. Also it is critical to maintain accurate product information and keep it synced across multiple channels. This is where Product Information Management (PIM) systems come into play. When an eCommerce business is managing more than a few thousand products, choosing the right PIM system becomes critical.

Our PIM solution empowers businesses to efficiently manage and optimize product data across multiple channels and touchpoints. It helps businesses streamline product onboarding processes, ensuring that all product data is accurate, complete, and compliant. By automating data enrichment and validation, our PIM solution minimizes errors and reduces manual effort, saving valuable time and resources.

The key PIM systems we have expertise in are Salsify, Akeneo and PIMCore. Our service offering includes platform evaluation, PIM implementation, ongoing enhancements and application support.

We offer comprehensive front-end and customer experience (CX) solutions. With our expertise in designing and developing seamless user interfaces and immersive customer journeys, we empower businesses to deliver exceptional digital experiences to our customers.

We specialize in crafting intuitive and visually appealing interfaces that enhance user engagement and drive conversion rates. Whether it’s building responsive websites, mobile applications, or headless front-end applications, we leverage the latest technologies and industry best practices to create compelling front-end experiences. Our skilled designers and developers collaborate closely with clients to understand our unique requirements and deliver customized solutions that align with our brand identity.

Our expertise includes multiple content management systems including Drupal, Acquia and Adobe Experience Manager. We also have deep expertise in headless front end development in ReactJS, NextJS and Vue.

One key aspect of our mobility offering is mobile application development. We specialize in creating intuitive and feature-rich mobile apps for various platforms, including iOS and Android. Our skilled developers work closely with clients to understand their requirements and design customized solutions that align with their business goals. We ensure a seamless and efficient app development process from conceptualization to deployment.

Furthermore, we excel in mobile strategy consulting, helping businesses formulate effective strategies to harness the potential of mobile technologies. Our experts analyze market trends, conduct user research, and identify opportunities for mobile integration. By leveraging our insights, businesses can optimize their mobile presence, improve customer engagement, and drive revenue growth.


We offer a wide range of plugins to enhance and optimize various aspects of businesses. These plugins integrate seamlessly with existing systems and platforms, providing clients with efficient and tailored solutions.Our plugins are developed with a focus on flexibility and scalability, catering to each client’s unique needs. They are easily customizable, ensuring seamless integration with existing systems and workflows.
Using our plugins, we are able to provide additional functionality to Magento users. These include the ability to use Google Maps to add addresses during checkout, enabling OTP login functionality and the ability to restrict certain payment methods. Check out our plugins in the Magento marketplace here


Case Study

How iksula helped a Multi-Brand Conglomerate digitally transform the way they work & serve their customers

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