Omnichannel Technology
Connect with customers across all channels.
Maximize customer engagement with omnichannel technology.
Be where your
customers
are
Iksula’s omnichannel services enable you to deliver consistent and connected customer experience across channels. Our services utilize data, technology workflows and AI/ML tools to tailor make services that fit with both your customer and business needs to drive maximum customer loyalty, engagement, and growth.
Enablement
Experience
Enablement
Omnichannel enablement is a powerful tool for businesses looking to improve the customer experience and drive loyalty. By providing a consistent and seamless experience across all channels, including online and offline, businesses can create a more convenient and efficient customer journey.
Our team of experts offers prebuilt components with a MACH architecture and a wide range of technologies, including headless frontend, core commerce stack, Product Information Management (PIM) module, analytics, and marketing automation, to ensure a seamless omnichannel experience. We specialize in Adobe Commerce (Magento), Hybris, Salesforce Commerce Cloud, and Shopify platforms, so you can trust us to deliver topnotch results.
Experience
By analyzing customer data, we can help you understand your customers’ needs and preferences and develop strategies to deliver a personalized and engaging experience. We can also help you streamline processes and use technology to make it easier for customers to do business with you. By investing in customer experience, you can drive loyalty, retention, and ultimately, business success.
Iksula’s 360-degree customer experience services include eRetailization, retail store experience, analytics solutions, content-driven services, and a fully integrated stack across touchpoints, among others.
Our accelerators and plugins help you to fast track your commerce experiences. These integrate with your existing technology stack or work with a service layer on top to deliver additional features and functionalities.
Plugins and accelerators for Magento and Adobe commerce
- iksula WhatsApp pro (for tracking the customer purchase journey
- iksula OTP plugin (for secure and faster login)
- iksula delete account (to provide customers with GDPR and compliant privacy features).
Others
- Athena Data Quality engine tool allows you to enhance product data quality and, minimize cataloguing errors
- iReco – 5-10% of net margin via automated receivables and payables reconciliations with marketplaces, courier, and other partners with iReco
Having a mobile app can help your business win customers by providing a more convenient and personalized experience. With a mobile app, customers can easily access products and services on the go, making it more convenient for them to do business with the company. However, developing and deploying a responsive app can be both time-consuming and expensive. We can help you launch your own beautiful app by avoiding these obstacles.
Our experienced engineers have a track record of accurately understanding business needs to design rich mobile apps for various platforms. Based on your requirements, we can also integrate services like voice commerce and video commerce.
Case Study
How iksula helped a Multi-Brand Conglomerate digitally transform the way they work & serve their customers
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