Established in 1978, the client is one of the world’s largest home improvement retailer. They have over 2200 stores across North America with a $110 Bn net sales in 2019
The client offers a one-stop shopping experience for the do-it-yourself customer with products that covers home improvement space right from furniture, appliances, décor, lighting, building materials, plumbing, kitchen, bath, power tools and much more.
Challenge
The client required a large volume of product catalog to be uploaded to their website in a short span of time
As the product catalog templates were checked manually, the deliverable quality wasn’t up to the mark
A number of errors were not captured due to large volumes and dependency on human efforts for quality
As a result, there were many instances of reworks, which led to an increase in the turnaround time (TAT)
There was a need to manage the customer data privacy requests after introduction of CCPA in 2018