Case Study Carrefour

Partnering with our clients to digitally transform the way they work & serve their customers.

carrefour
carrefour

Carrefour’s history began over 60 years ago, opening of the first hypermarket in France.

It provides customers with quality services, products and food accessible to all across all distribution channels. The company supports businesses of all sizes from solo entrepreneurs to Fortune 100 companies

Turnover: over $10 Billion

CLIENT
Carrefour

Retail & Marketplaces

eCommerce Operations

Challenge

Carrefour had a need to upload large volume of their product catalog to the UAE website. Since the product catalog templates were checked manually, the deliverable quality was not at par with the expectation. Many instances of rework needed attention, which will led to an increase in the turnaround time (TAT)

Our Solution

  • Iksula helped Carrefour in redesigning the content and quality checks by deploying a team of highly skilled catalogers, writers & image editors to perform the operations.
  • We also came up with solutions that will increase traffic by Imaging, Cataloging, SEO friendly Marketing copy and Re-designing the category structure and guidelines.
10K+

SKUs Added to Carrefour website in less than a month

18+

categories

15+

Team Members

110%

Productivity SLA Achieved

Key Highlights and Values Delivered

  • Reduced the TAT from 2 weeks to 3 days by improving FTR using Six Sigma Tools.
  • 98.99% Quality Score on average.
  • Faster publishing of supplier’s product
carrefour

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