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The AI Revolution

Conversational AI is changing the way businesses interact with customers and agents. As technology advances, so do the capabilities of AI-powered chatbots and voice agents. This article will explore the benefits of Conversational AI, the latest trends, and best practices for using it to improve customer service and agent experience. What is Conversational AI? Conversational…

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Decoding US White Goods Market with Data

Download Report Download Report Email If you are human, leave this field blank. Submit The report talks about how the market for large appliances is expanding and how crucial it is for retailers to keep up with current trends. It examines the white goods category on the marketplaces of Amazon, Walmart, and Wayfair, emphasizing on product concentration, top brands,…

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Lightning-Fast Evolution in B2B eCommerce Platforms

Global B2B eCommerce is projected to grow to $47.5 Trillion by 2030.  This growth will also translate into higher customer expectations and complex purchasing behaviors. In this article, we talk about the key priorities B2B companies have for their ecommerce operations for 2023. Lightning-Fast Evolution in B2B eCommerce Platforms Businesses are streamlining their operations and…

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5 ways to improve the performance of your Magento Website

The importance of Magento Website Performance One of the most widely used ecommerce platforms is Magento. The performance of their Magento Webstores is a significant issue that many businesses encounter. Here are some reasons why your eCommerce business depends on the performance of your website. 1. Online shoppers anticipate a quick and dependable experience. If your store…

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Mapping The Shift – Omnichannel Retail

The pandemic has significantly altered how we shop, consume food and beverages, and even communicate with one another as social beings. It has had a significant impact on consumer purchasing patterns worldwide as well as the retail ecosystem. However, it is also true that Covid-19 is causing changes in consumer expectations because of the rise…

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Analytics as a service (AaaS) Model – what is it?

Data helps organizations isolate the causes of problems effectively and make informed decisions. Data assists organizations in allocating and structuring their resources. Data is vital! As organizations migrate to digital channels and scale up their online presence, they are generating more data than ever. Data is generated for every function — customer behaviour, product &…

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4 reasons why a PIM system is necessary for quality customer experience.

You’ve got to start with the customer experience and work back toward the technology - not the other way around.” Steve Jobs said that! Customers expect a sophisticated, quick, and engaging experience from e-commerce platforms as well. The customers expect product pages to be information-rich with images, videos, detailed specifications, and user guides. Customers are also…

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The Importance Of Agile Supply Chain During The Covid Time

During the past two Covid-19 affected years, people have come to a new realization. With the tragic death toll and lives changed forever, along with work-from-home routine including endless Zoom meetings, the world has now newfound respect for the importance of supply chains. The covid-19 pandemic led to massive supply chain disruption around the world.…

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How To Leverage Product Intelligence To Drive Hyper Personalization

Personalization is an essential eCommerce technique for connecting with consumers. No matter what industry you work in, understanding buyer behaviour is crucial to creating personal messages and specific product offerings. But, with the rapid evolution of technology, consumers have found new ways to shop. As a result, you can unlock new opportunities for analyzing how they…

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5 Things To Understand About Social Commerce

#1. What is Social Commerce?  Online commerce has now gone social. Social commerce is the buying and selling of goods or services directly within a social media platform. With users spending close to about 2 hours and 27 minutes every day on various social media platforms, this throws up new opportunities for retailers and…

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5 Tips to Improve Omnichannel Inventory Management

A true omnichannel strategy enables customers to transact seamlessly across multiple channels. While creating an integrated storefront between your digital and physical channels is the first step, creating a true omnichannel inventory management process is what enables long-term success. In an IDC retail survey conducted in May 2021, 55.8% of retailers reported that they are…

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How to quickly build a best-in-class product catalog?

Online search dominates product discovery and customers expect rich and accurate product information to drive their buying decisions. To meet these expectations, ecommerce companies need to have a well-managed product catalog that can be updated regularly to reflect new product offerings, prices, and promotions. Also, product catalogs are extensively used by different stakeholders in the ecommerce…

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